Shipping policy

Thank you for shopping with UM Sneakers! We’re committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle processing, shipping, and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after your payment is authorized and verified.

  • During high-volume periods (such as holidays, sales, or product drops), processing times may be extended. You will be notified via email if your order experiences a significant delay.

  • Orders placed after 2 PM (PST) may be processed the following business day.

2. Shipping Carriers & Methods

We ship via major carriers including USPS, UPS, FedEx, and DHL, depending on your location and the size/value of your order. The specific carrier and service level will be selected at our discretion to ensure timely delivery.

3. Domestic Shipping (U.S. Orders)

  • Standard Shipping (3–7 business days after processing)

Tracking information will be provided once your order has shipped. Please allow up to 24-72 hours for the tracking link to update.

4. Shipping Rates

Shipping rates are calculated at checkout based on weight, destination, and service level. Occasionally, we may offer free shipping promotions — these will be clearly communicated when available.

5. Address Accuracy

Please ensure that all shipping details are entered accurately at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your address after placing your order, please contact us immediately. We cannot guarantee changes can be made once the order is processed.

6. Delivery Issues & Lost Packages

  • Once a package is scanned in by the shipping carrier, we are no longer responsible for it.

  • If your package is marked as “delivered” but you haven’t received it, please:

    • Double-check your delivery location

    • Ask neighbors or household members

    • Contact the shipping carrier directly

We do not refund or reship orders that are marked as delivered. If your order is lost in transit, we will assist you in filing a claim with the carrier.

7. International Shipping (If Applicable)

We offer international shipping to select countries. International delivery times and costs vary by destination.

  • All international orders are final sale.

  • Customs, duties, and taxes are not included in the product or shipping costs and are the customer’s responsibility.

  • We are not liable for customs delays or fees.

8. Shipping Delays

We are not responsible for delays caused by:

  • Carrier disruptions or service interruptions

  • Weather conditions

  • Customs processing (for international orders)

  • Incomplete or incorrect addresses

  • Natural disasters or unforeseen events

We will do our best to keep you updated in the event of a known delay.

9. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with your tracking number. You can track the status of your shipment directly through the carrier’s website.

10. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

Email: umsneakers@gmail.com
Instagram / Social Media: https://linktr.ee/umsneakers